Refund and Returns Policy

We want you to love what you buy from us. In case that Minigrow is not delivering what you expected, you can return your product and get a refund within 14 days after your purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in exactly the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition or packaging, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal account or original method of payment, within a certain amount of days.

Costs of shipping and payment of the product will be deducted from the refund.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged, according to our support policy.

Shipping returns

To return your product, you should mail your product to: Thingking B.V., Koningsweg 2-30, 3743EC Soest, The Netherlands.

You will be responsible for paying for your own shipping costs and payment costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and the cost of payment will be deducted from your refund. A delivery service with track and trace is required.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.

 

Need help?

 

Contact us at info@minigrowbox.com for questions related to refunds and returns.

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