Shipping Information

Shipping Information

Handling time, costs and delivery times

Handling time

The handling time is the time between your order (with payment confirmation from Mollie, the payment provider)  and the start of the shipment. The order handling time for a Minigrow box usually takes no longer than 2 days.

Your total order costs includes shipping fees, custom dues and taxes. These costs are visible during the checkout process.

Shipping costs

Orders are shipped within Europe, including Switzerland, via DHL.

The shipping costs depends on several factors like the destination country/region, customs, package dimensions and region-specific circumstances. When placing an order, the shipping costs will be known once the order items and shipping address are known.

Payment options and costs

We provide several payment options.

Paypal is a supported payment option.

Paypal is a convenient payment option and provides buyer protection.

The costs of a Paypal transaction is high. We pay the largest part of the Paypal payment costs. The payment costs that we ask for PayPal are 1% of the order total and are added in the checkout process.

Delivery

  • Orders are shipped from Monday to Friday.
  • The packaging is neutral.
  • The sender is: Thinking B.V., Koningsweg 2-30, 3762EC Soest, Netherlands. 
  • The shipment can be followed via track and trace. The receiver will automatically get an email from DHL with the link to the T&T information. Or you can use this website from DHL: https://www.dhlparcel.nl/en/consumer/track-and-trace
  • An order might be shipped into more packages. For example the Minigrow in one package and the accessoires in another package in the same shipment.
  • Delivery always will be tried at the door. In some regions however, it is only possible to deliver at a local DHL pickup point.

 
Damaged packages must be documented instantly in presence of the delivery man. In order to settle possible claims you will need a signed “receipt of a damaged package” from the delivery service. Please take a photo of the damaged package for better documentation.

en_USEN