Frequently Asked Questions
Orders and Shipping
All Minigrow grow box models can be ordered in our webshop and shipped to all EU countries including Switzerland.
When you make an order in our shop, it is usually shipped within 2 days. Shipping itself takes between 1 and 5 days within Europe. See also our shipping information page.
You will receive Track and Trace information so that you can follow your order in realtime.
VAT is charged in all EU countries. Pricing including VAT is the same in all countries. Local VAT rates are applied based on the shipping address.
A growbox order from outside EU, like the UK or Switzerland, are ordered tax-exempt in our shop. VAT is paid at customs upon delivery to the DHL company or its local partner.
In a discrete and solid packaging.
The Minigrow is delivered as a 100% plug-and-play device. Unpack the device, plug the power supply in the wall and the box is operational within minutes.
Everything is included to start your grow, except for a pot, soil and a seed or clone. See more details here.
It is possible to cancel your order. Costs will apply, depending on when the order was cancelled and the payment option used. See our return and refund policy for more details.
Send us an email if you have specific questions about ordering products that are (temporary) not in stock.
It is possible to return your order. See our return and refund policy for more information.
Guarantee and Support
Minigrow gow box is rather reliable and does not need a lot of support. So far, all issues have been solved remotely.
Minigrow devices are built according to the highest production standards. All vital parts are modular built and can be replaced rather easily so that support work is made easy.
If anything doesn’t work correctly, we will apply the following repair & replace process:
1. We will ask you for a detailed description by email about the failure so that we have the information to determine how to offer a solution.
2. In this first ‘problem identification’, we may ask you to detach parts of the Minigrow, like a cable or a connector.
3. Once we have determined what the problem is, we will either repair the part after you have sent it to us, or send you a new part for replacement. The choice is solely for Minigrow to make.
4. If anything doesn’t work because of a software problem of electronics hardware issue, we might ask you to perform one of the following actions:
a. If it is a hardware related issue; remove the suspected part and send it to us (e.g. the control unit with display or the LEDPanel). We will then repair or send you a new component that you are supposed to place back yourself in the Minigrow. We will provide the necessary instructions if needed.
b. If it is a software related issue, we will provide a software upgrade that you need to update the software with a working version. A software update you might need an SD Card or PC to perform the update process, which we assume is your responsibility. Of course, we will provide the necessary instructions in case that is needed. If you are not able to perform a software update, we can do it for you if you sent the part to us.
5. We will not be obliged to send replacement parts during the time it will take to repair or update the issue.
6. If the problem is solved, the case is closed. When it is not solved, the Minigrow device will be repaired on another way, for example be shipped to us in the Netherlands where we repair the Minigrow device and send it back to you. We will pay for the shipping costs if the device is in its guarantee period.
The guarantee covers non-working functionality. All guarantee is void if you make changes yourself or if you use the Minigrow not according to the purposes as described in the Manual.
We provide 2 years guarantee on our products, according to the EU consumer law.
Model 19 are Minigrow growboxes before May 2021. This version has a different filter system and uses different filter cartridges and carbon.
Model21 is for all versions later than May 2021.
If you own a Model19 version of the Minigrow, you also need the Model19 filter cartridge, carbon. There is a special filter upgrade set that enables you to upgrade the filter system to the Model21 version.
Minigrow grow boxes are tested and have passed the strict CE household safety norms (IEC60335-1). We believe that we are the only vendor that comply with official safety norms.
Growing
Minigrow is designed to optimally grow one plant at a time
Minigrow is best used with light-loving-plants. The light spectrum inside the Minigrow keeps plants smaller than they would grow outside, but you should still target smaller to medium height strains.
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